Terms of Service

Fettink is a software tool that helps engineering teams plan, write, and manage technical specifications. It uses AI to generate draft documents. You are responsible for reviewing, editing, and validating everything the Service produces before relying on it in any professional, commercial, or technical context.

You must register to use the Service. You agree to provide accurate information and keep it current. You are solely responsible for all activity that occurs under your account and for keeping your credentials secure. Notify us immediately at customerservice@fettink.com if you suspect unauthorised access.

Accounts are organisation-scoped. The organisation owner is responsible for all users added to that organisation and for all fees incurred.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation
• Upload or transmit content that infringes any third-party intellectual property rights
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Interfere with or disrupt the Service, its servers, or connected networks
• Use automated means to access the Service at scale without our prior written consent
• Resell, sublicense, or white-label the Service without our written permission
• Use Service outputs to train, fine-tune, or benchmark AI models without our written consent

We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.

Paid plans are billed per seat on a recurring monthly or annual basis through Stripe. By subscribing, you authorise us to charge your payment method automatically at each renewal period.

All fees are in USD and are non-refundable except where required by law. You may cancel at any time via the billing portal; your access continues until the end of the paid period. We reserve the right to change pricing with 30 days' notice. Continued use after the effective date of a price change constitutes acceptance.

If payment fails, we may suspend access to paid features. We will attempt to notify you and provide a reasonable cure period before terminating your subscription.

We may offer a free trial of paid features. The trial period and terms will be communicated at sign-up. We reserve the right to modify or end free trial offers at any time. At the end of a trial, you will need to subscribe to continue using paid features — no charge is made during the trial period unless you explicitly subscribe.

The Service uses AI to generate documents, specifications, and other content. AI-generated outputs are provided as drafts for human review only. We make no representations about the accuracy, completeness, fitness for purpose, or legal sufficiency of any AI-generated content. You are solely responsible for reviewing, verifying, and approving all AI-generated content before relying on it for any engineering, product, legal, or business decision.

We are not liable for any errors, omissions, or consequences arising from your use of AI-generated content.

You retain ownership of all content you submit to the Service ("Your Content"). You grant us a limited, non-exclusive licence to process, store, and transmit Your Content solely to provide the Service to you and your organisation. We do not use Your Content to train AI models.

You represent and warrant that you have all rights necessary to grant this licence and that Your Content does not violate any law or third-party rights.

The Fettink name, logo, platform, software, and all related materials are our exclusive property. Nothing in these Terms grants you a licence to use our trademarks, trade dress, or proprietary software except as strictly necessary to use the Service as described here.

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THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VULNERABILITIES.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FETTINK, ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE THREE MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

You agree to defend, indemnify, and hold harmless Fettink and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

The Service relies on third-party providers including Google (infrastructure and AI), Stripe (payments), and others. These providers have their own terms and privacy policies. We are not responsible for the acts or omissions of third-party services, including any outages, data loss, or security incidents on their end.

Our Privacy Policy describes how we collect and use your information. By using the Service, you consent to those practices.

Either party may terminate these Terms at any time. You may do so by deleting your account. We may suspend or terminate your access immediately if you breach these Terms materially, become subject to insolvency proceedings, or for any other reason at our reasonable discretion with reasonable notice where practicable.

Upon termination, your right to use the Service ends immediately. Sections 6, 7, 9, 10, 11, and 15 survive termination.

These Terms are governed by the laws of the jurisdiction in which Fettink operates, without regard to conflict of law principles. Any dispute arising from these Terms or the Service that cannot be resolved informally will be submitted to binding arbitration or the courts of that jurisdiction, as applicable.

Before initiating any formal proceeding, you agree to contact us at customerservice@fettink.com and give us 30 days to resolve the dispute informally.

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign these Terms or any rights hereunder without our written consent. We may assign these Terms freely.

Changes. We may update these Terms. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Email us at customerservice@fettink.com.