Support

Questions, bugs or ideas? Email customerservice@fettink.com. We usually reply within two business days.

First time? The user guide walks through a full pickup and return, step by step.

How do I restore my purchase on a new phone?

Open the app, tap the gear icon (Settings), then Restore Purchase. Use the same Apple ID you bought it with.

Where are my photos and videos stored?

On your iPhone, inside the app, and in your iPhone's iCloud backup. If iCloud sync is on (Settings shows its status), also in your own iCloud. We never receive them.

How do I keep a copy outside the app?

Open a rental, tap the export button and choose Export rental (.zip). Save the file to Files, Google Drive or email it to yourself. It includes every photo and video, the PDF reports and a list of fingerprints.

What does "Verify file is unchanged" mean?

When a photo or video is saved, the app records its SHA-256 fingerprint. Verifying recomputes it. If the file had been edited, even slightly, the fingerprints wouldn't match.

How do I circle damage on a photo?

Open the photo and tap Circle damage, then drag across the damage. Tap a circle to remove it. From a spot-check suggestion, tap Circle the damage on this frame to save that video frame as a damage photo with your circles. The original file is never edited.

The app flagged a spot that isn't damage.

Spots are automatic hints, not a damage assessment. Reflections, dirt, water spots and decals can be flagged, and real damage can be missed. Tap I checked, no damage here and always inspect the car yourself.

The walk-around ring isn't centred on the car.

Before recording, tap Re-aim and point the crosshair at the middle of the car's side from two or three metres away. Bright sun on dark or shiny paint can make tracking harder; walk a little slower.

I got a damage bill. What now?

Open the rental, tap Damage claim and Open dispute file. It keeps a log of every call and email and shows a checklist of common next steps. It's general information only: no claims or guarantees about the outcome, and not legal or insurance advice.